Three Reasons Why You Should Have an Office 365 Partner of Record
If you have a Microsoft Office 365 subscription and you do not have a trusted advisor of a Microsoft Partner, you are not getting the full support that you could. Microsoft will pay a portion of your subscription to a Microsoft Partner to help you support your Office 365 Subscription. IMPORTANT: If you already have a partner of record, then work with them to receive the support you need, if you are not getting the support, then CHANGE your Partner of Record.
Associating your tenant (account) with a Partner is completely optional, but it is recommended so that you can get personalized help when you have a problem or need an issue solved. Assigning a Partner of Record has NO impact on your costs and does not change the services you receive from Microsoft.
With the Professional Plans (P1, P2) there is no phone or ticketed support using the administration portal. The only place to get help is the Office 365 community forums. There are Microsoft paid support personnel that help answer questions, but make sure that your request is specific so that you will get a good answer.
Reason 1 – Do you want a live person to help you with any Office 365 problem? Your Partner that you associate to your account should be your first email or phone call if you want a problem. They will be able to answer your questions or help you get the answer from Microsoft.
Reason 2 – Do you need a person to help you create and set up the tools of Office 365? Your Partner has the skills to get through a deployment quickly. There are many gottchas and planning tips that a partner knows that can save you time in getting your account set up. Things like setting up your Domain, Setting up ADFS to work with you on premise environment or, setting up a SharePoint online environment to enable you to collaborate with internal and external users.
Reason 3 – Do you have a specific person that can administer your account on your behalf? A Partner once associated, can administer your account on your behalf. That means your partner can build out SharePoint Online site collection, manage your Lync Online, can manage your Exchange Online and set up users.
Do you want all this? Then associate your account with a Partner. If you do not have a Partner, Adaptive Cloud Technology is ready to help. We are a owned subsidiary of BCH IT Consulting and we have tools, techniques and processes to help any Office 365 account be fully utilized to benefit the client.
Here is how to do it.
Log in using the Microsoft Online portal
Click Manage in the Subscriptions Section
Click your subscription plan in the list of subscriptions
Click “Add” in under Partner information on the Subscription details screen.
Enter “3413096” as the Microsoft partner ID and click “Check ID”. Microsoft should display “BCH IT Consulting” Click OK.
Congratulations, you now have one of the premier Office 365 Partners that is ready to help you or your organization succeed.