How to Rectify Error c1041724 in MS Exchange Server 2000

Are you facing problems in accessing mailbox folders in MS Exchange Server 2000? Usually, such things happen when some internal settings for the mailbox store are not correctly set. Also, it may also be possible that the mailbox folder itself has got corrupted. Such corruption can occur due to various reasons such as abrupt or improper system shutdown, database header corruption, corruption of transaction log files, etc. In such cases, you should try to resolve the issue using appropriate corrective measures. In you are not able sort the issue, then you should use a third-party Exchange recovery software to repair MS Exchange Server mailbox store.

Consider a scenario wherein you are unable to mount an MS Exchange Server 2000 mailbox store using Microsoft Exchange System Manager. An error message is displayed, that is:

“An internal processing error has occurred. Try restarting the Exchange System Manager or the Microsoft Exchange Information Store service, or both. ID no: c1041724 Exchange System Manager”

In addition, either or all of the following event IDs will be logged in the Application event log as well:

1. Event Type: Error

Event Source: MSExchangeSA

Event Category: MAPI Session

Event ID: 9175


The MAPI call ‘OpenMsgStore’ failed with the following error: The attempt to log on to the Microsoft Exchange Server computer has failed. The MAPI provider failed. Microsoft Exchange Server Information Store ID no: 8004011d-0512-00000000

2. Event Type: Error

Event Source: MSExchangeIS

Event Category: General

Event ID: 9546

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Failed to create the Event Registration Mailbox for Database First Storage Group\Private Information Store (servername). Error – 0xbf69.

3. Event Type: Error

Event Source: MSExchangeIS

Event Category: General

Event ID: 9519


Error 0x80004005 starting database “First Storage Group\Private Information Store (servername)” on the Microsoft Exchange Information Store.


The root cause of this problem is that the System mailbox object exists in the System Objects container, which is created for this mailbox store. And when you try to mount it, Exchange Server creates another object for the same, which is causing the problem.


To resolve this issue, you should perform the following steps:

1.Start the Active Directory Users and Computers snap-in.

2.Click the Advanced Features option in the View menu.

3.Find the Microsoft Exchange System Objects container, and then look for the System mailbox object whose mailbox store you were trying to mount.

4.Delete the System mailbox. Now try to mount the mailbox store. It should run fine now.

However, there are few instances when the problem is not resolved using these steps. In such cases, you should use a third-party Microsoft Exchange Recovery software. Such read-only tools are highly interactive and user friendly in nature that ensure safe and secure Exchange Server recovery.

Stellar Phoenix Mailbox Exchange Recovery software is an Exchange recovery software that repairs corrupted Exchange mailboxes created in MS Exchange Server 5.5, 2000, 2003, and 2007. It restores the mailboxes into separate PST files for each user. This Exchange Server Recovery utility is compatible with Windows 7, Vista, Server 2003, XP, and 2000.

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